At NK Wholesales, we are committed to providing quality products and excellent customer service. If for any reason you are not satisfied with your purchase, our refund and returns policy ensures that you are covered.
1. RETURN PERIOD
You have 30 days from the date of purchase to return an item for a refund or exchange. Please ensure that the item is unused, in the same condition that you received it, and in its original packaging.
2. ELIGIBILITY FOR RETURNS
To qualify for a return, the product must be:
- Unused and in the same condition as received
- In its original packaging with all tags and labels
- Accompanied by proof of purchase (receipt or order number)
3. NON-RETURNABLE ITEMS
Certain items are non-returnable, including:
- Perishable goods (e.g., food items)
- Downloadable software products
- Gift cards
- Sale items (final sale)
4. REFUNDS
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. LATE OR MISSING REFUNDS
If you haven’t received a refund within the stated period, please first check with your bank or credit card company. If you still have not received your refund, contact us at support@nkwholesales.com.
6. EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange a product, send us an email at support@nkwholesales.com, and we will assist with the exchange process.
7. SHIPPING RETURNS
To return your product, you should send us an email. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
8. CONTACT INFORMATION
For questions regarding returns and refunds, please email us at support@nkwholesales.com.